Anonymous
map-marker Woodruff, South Carolina

No warning for maintenance, total disregard of customers

There are multiple 2 hour maintenances that we had no warning for. Entergy has no care for their customers and their time at all.
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User's recommendation: Don’t go with entergy if possible

Velma W Uwa
map-marker Jackson, Mississippi

Tree debris removal

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Entergy Mississippi - Tree debris removal

I have called entergy on 3 separate occasions, regarding a downed wire. The wire is clinched between a dead tree limb and a live tree limb.

When the wind is high, it causes my lights to blink or flicker.

As I stayed in the beginning, I have called entergy 3 times about this same issue. I don't know if they even came out the first time. But the second time I called, I found an orange paer in my mailbox, basically stating they don't cut trees from around the lights. That's not what I'm asking of you.

If he, whomever he was that left me that paper, had come into the yard and looked. He would have seen the wire clinched between the two limbs. I called again this morning , I put in for another work order and a complaint. I told the nice lady to please include, if anything happens to my property or house because of this.

I will be suing entergy. It shouldn't take all of this to get a power line freed!!! My house may be old, but it means just as much to me, as someone with a million dollar home. This is my family home, my history.

I explained to the lady how the lights flicker with that wire between those limbs.

The person I spoke to the first time in April, said this is considered an emergency. And he would get someone out here the same day.

I don't know if they ever came or not. No note was left.

The lady I spoke with today said the work order set a day for Tuesday, for someone to come out, as if it's non-urgent. It seems as if I need to call WLBT3 on Your side to file a complaint to get entergy to do their job.

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Preferred solution: I want this powering freed up from between these limbs

Rosena Cfx

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Verified Reviewer
| map-marker Cleveland, Ohio

Can not pay all my bill

I was very disappointed in entergy. The company has no way to help their customers. They ask customers to give but what are they doing with the money. I am a senior citizen with a sick daughter we are both on fixed income. If there was another power company in my area. I would consider them. The agent on the phone was nice she gave me num hrs some were outdated. I got no assistance to pay my bill at all. For senior citizen this is a disappointed.
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Anonymous
map-marker Guin, Alabama

Power outage

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We share the road with both Energy and Tallahatchie light company customers. Please tell me why Energy lights are out and Tallahatchie customers light never went off. My lights went off on Friday and they are still off. At this point, Tallahatchie is looking like the way to go.
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User's recommendation: You probably need to switch companies. Energy is looking bad.

Cindy H Pfs
map-marker Mobile, Alabama

Check on when power will be restored

Hung up on me. Called to see when power will be restored. Confirmation of payment is 674****. I want to speak to a PERSON.
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Anonymous
map-marker Vicksburg, Mississippi

Bad for business

Lead by scammers ( Highly unprofessional) Whites are the boss. Uneducated groups! They denied lights and bill had been paid over a week. Company is in serious trouble. At risk of being sued. Everything is a joke to these people. They call me and hung up . It almost seems like I am not a customer. Felt like ownership.
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User's recommendation: Unreliable

Anonymous
map-marker Cleveland, Ohio

Trash company

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Dogsht company filled with brain dead *** that sit on their *** all day and do nothing about power. AI answering machine ensures that no one gets any meaningful information about an outage and nothing can be done about it. Takes upwards of days to fix the *** power lines. Their abysmal service makes Jackson even more of a ***
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User's recommendation: Live off the grid instead of dealing with their service

Harold U Mti

Trying to get my deposit back

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I have been trying for the past 6 months to get my deposit back after I had my service turned off on 9-11-23 and have not received it yet. Gave an address to have it mailed to 6536 Grapevine St Sallis Ms 39160 . I would like to get asap !!!
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Phillip M Xah
map-marker Woodruff, South Carolina

Explosion coming from a pole and power outage 4 times

I was at home around 1:00 PM and the lights have blinked several times off fully off and came back on. Its done this like three or four times decided to go out of the house to go to the store and right where the main powerlines are from TVA on state line Road west Southhaven Mississippi, there is a powerline of power pole that keeps exploding blue flames and smoke over and over. Its done it several times three times while I was just passing.
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Corwin Auv
map-marker Memphis, Tennessee

I have an issue that I have yet to get resolved and I need it resolved

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I everything I have to say at this point is in fact negative. Your customer service employees need training and if there were any possible way I could change companies, I would before you can blink an eye.
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User's recommendation: I have none

Mikella Rtp
map-marker Hernando, Mississippi

Change name on account

Account in the name of Earl Ward needs to be changed to Virginia Ward. Mr. Ward passed away on 12/29/23. I am his wife.
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Resolved
Peyton R Fxs

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Verified Reviewer
| map-marker Houston, Texas

Resolved: Work order

The work order was sent in Monday and they said my power would be on Wednesday to give the work order 24 to 48 hours I have done that I even have to work order number and it is 7565 and the account number is 19737****
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Sentoria B

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Verified Reviewer

Wrong work order

I called Entergy explaining that I need them to move the power line thats connected to my house so that we could replace a rotten board. Somehow out of that conversation the Rep got disconnected my power and thats what they did.

I called Entergy to get my power back on because the Rep put in the wrong work order. I was told they will do Electric Emergency Request meaning I would get my lights on ASAP. Well that was at 12:20 pm. I had to call back at 6:00 explaining everything back over.

So another Electric Emergency Request was put in. Next morning I had to called because no one came out! But all day they telling me someone is coming! All lies!

It wasnt my fault the wrong work order was put in so why make me wait 2 days to get my lights turn back on. When I called the next morning the Rep tells its showing pending I said its been pending since yesterday at 12:20pm. I need my damn lights on!

I had to go without lights all because of a wrong work order they put in! Entergy is the worst company every!!

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Preferred solution: Money for the food I lost

Jazzilyn W

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Verified Reviewer

Charge my card twice

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Tired of the system been down for pass couple of days! I need my money back! I dont have any extra money to give a light company, especially one that is having technical problems.
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Loss:
$126

Preferred solution: Full refund

Pooh F

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Verified Reviewer
| map-marker Los Angeles, California

Live wire laying on residential street for week in Vicksburg Mississippi after an accidentke

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Report down wire kept hanging up on neighborhood call one person got medical attention after picking up trying to move wire hanging from pole across street feel out.this week. Still in street wit boards around it 2days ago
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User's recommendation: Don't call because no one cares about residential costumers we are not the casinos or businesses

Anonymous
map-marker Doylestown, Pennsylvania

Entergy sucks!!

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Our power is continually going off! Sunny days, or storms, it doesn't matter! The only idiots you get to talk to at customer service are the *** they train for a day, then put a phone in front of them. Been over 30 hours with no power again!!! All you see are these knuckle dragging *** running up and down the roads, but do nothing!! Entergy sucks!! The worst company I have ever dealt with.
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User's recommendation: Good luck dealing with these ***

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